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Symantec clients not updating from server

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The clients store a cached copy of the certificate in the management server list. To reenable the original settings, wait at least three heartbeat cycles, recheck Enable secure communications between the management server and clients by using digital certificates for authentication, and then reassign the original management server list back to your groups. Update the server certificate on Symantec Endpoint Protection Manager. Many institutions run the failover method for 30 days or more to catch as many out-of-office clients as possible. See Disaster recovery best practices. The certificate also digitally signs the policy files and installation packages that the client downloads from it. If the certificate is corrupted or invalid, the clients cannot communicate with the server. When you update the certificate on a site with multiple management servers and use failover or load balancing, the certificate updates on the management server list. Group Update Provider to client computers Windows only A Group Update Provider is a client computer that receives updates from a management server. Make sure that you also configure this setting for the groups that do not inherit from a parent group. Group Update Providers can distribute all types of LiveUpdate content except client software updates. Wait at least three heartbeat cycles, and then update the server certificate on the next Symantec Endpoint Protection Manager on the site. Therefore, the policy does not appear with other policies under locations in the console. See Updating policies and content on the client using push mode or pull mode. If you have clients in a group at a remote location that have bandwidth issues over the WAN, make a client in the group the Group Update Provider.

Symantec clients not updating from server


You disable secure communications to update the certificate in the following situations: If you use a custom port, use it here. The Group Update Provider must be a member of the group to which it provides updates. A Group Update Provider lets you reduce the load on the management server, and is easier to configure than an internal LiveUpdate server. If the certificate is corrupted or invalid, the clients cannot communicate with the server. Local clients If a client is unmanaged self-managed , or if a LiveUpdate Settings policy for managed clients allows, several options exist for downloading updates on individual clients. To reenable the original settings, wait at least three heartbeat cycles, recheck Enable secure communications between the management server and clients by using digital certificates for authentication, and then reassign the original management server list back to your groups. For more information on GUPs, see: Which specific revisions of updates clients can download Windows Only. The Group Update Provider then forwards the updates to the other client computers in the group. Users who are out of the office or on leave may not receive these updates on their device because it is offline. Symantec Endpoint Protection Manager uses a certificate to authenticate communications between it and the Symantec Endpoint Protection clients. If you have clients in a group at a remote location that have bandwidth issues over the WAN, make a client in the group the Group Update Provider. When you update the certificate on a site with multiple management servers and use failover or load balancing, the certificate updates on the management server list. Use a Group Update Provider for groups at remote locations with minimal bandwidth. Symantec recommends that you use this method unless network constraints or your company's policies require an alternative. View and change the LiveUpdate Content policy that is applied to a client group The Endpoint Protection Manager applies LiveUpdate Content policies to groups and to all locations in groups. If the certificate is corrupted but otherwise still valid, you can perform disaster recovery as a best practice. If you use The certificate also digitally signs the policy files and installation packages that the client downloads from it. The Group Update Provider provides updates to clients in the group, and any subgroups that inherit policies as set on the Clients tab. Double-click the copy of the list to edit it, and then make the following changes: Group Update Providers also cannot be used to update policies. After you update the certificate and the clients check in and receive it, enable secure communications again. See Disaster recovery best practices. What types of updates clients can download.

Symantec clients not updating from server


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